Success Fee Credit - SNC

Success Fee Credit - SNC

Every time a sale is concluded, bidorbuy automatically charges the Seller a Success Fee.

If the transaction is not completed through no fault of the Seller (for example, due to non-payment on the part of the Buyer), the Seller needs to file a Sale Not Complete (SNC) to claim back the Success Fee.

Please take note of the following guidelines:
  1. The Seller must allow 7 days from the date of sale before filing a SNC. During that period, the Seller should try to contact the Buyer and finalise the transaction.
  2. The Seller must file a SNC no later than 60 days from the date of sale.
  3. To file a SNC, the Seller needs to log into My bidorbuy, select the Selling tab and click on File SNC under the Sale Not Complete (SNC) option.
  4. Once a Seller submits a SNC claim, the Buyer has 7 days to respond or to appeal. If the Buyer indicates intention to pay within that period, he or she has a further 7 days to do so.
  5. If the Buyer appeals the SNC claim, the SNC Administrator will consider the case and make the final decision.
  6. Sellers can retract SNCs at any time. Sellers should retract SNCs if the buyer has subsequently paid for the purchase, even if that happens after the SNC has been completed.
  7. Sellers who file false SNC claims will be suspended.
Tip for sellers: Sellers are advised to file SNCs for non-payment before leaving a negative rating. Once a SNC is filed against a Buyer, the non-paying Buyer cannot rate a Seller until the issue is resolved. Rating the Buyer before filing a SNC makes the Seller vulnerable to a revenge rating.
Note to buyers: Please think before bidding or buying. Once you place an order on bidorbuy, please follow through with prompt payment. Non-paying buyers cost sellers a lot both in terms of time and money.

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