Quick tips for buyers

Quick tips for buyers

These tips will help you become a successful buyer:

Read the item description

On the item description page, you will find information about the item such as the condition of the item (new or second-hand), the dimensions, features, image and price. Read it carefully before you decide to buy or bid for an item.

Ask the seller a question

If you require additional information about the item, click on ask a question link, provided in every item listing. When the seller responds, you will be notified via email.

Check ratings and view feedback

Ratings give you an idea of the seller's history on Bob Shop. You will find ratings next to the seller's Bob Shop username. Click on the seller's Bob Shop username to view their profile, the ratings and the feedback from the previous buyers in detail.

Look for warranties and guarantees

Many sellers on Bob Shop offer certain types of warranties and guarantees; for example, replacement warranty, dealer’s warranty, manufacturer’s warranty, money-back guarantee. Check them all carefully and proceed to bid or buy only if you are happy with the warranties and guarantees.

Know the Bob Shop Buyer Protection Programme

The majority of Bob Shop transactions are trouble-free. In the unlikely event that a seller does not ship the item you purchased, or that the item you receive is materially different then described, the Buyer Protection Programme provides an additional measure of safety to you. 

    • Related Articles

    • Internet safe trading tips

      We want all members to experience hassle-free and safe trading on bobshop.co.za. Buyers have added peace of mind through the Bob Shop Buyer Protection Programme. Here are some tips to trade safely online: Phishing Never disclose your ...

    • Payment options for buyers

      Payment options are determined by the seller. It is important to check which payment methods the seller offers before placing a bid or buying an item. Payment methods a seller offers are stated in every item listing. See Payment Methods Available on ...

    • Tips for creating a good listing

      There are many ways to ensure that your item gets a good start in life on Bob Shop. Here are some tips on how to go about it: Price If you are selling an item as a buy now, set the price so that it is both low enough to be competitive and high enough ...

    • Prompts: Options for buyers during checkout

      Prompts are an advanced Bob Shop selling tool that can be used to upsell or to obtain additional information from buyers when they complete an order on the Bob Shop website. Sellers can configure prompts to optionally add additional charges to the ...

    • Step 3: Buyers place bids or buy using buy now

      After you have created your listing and it is live on Bob Shop, potential bidders and buyers can find it. Interested buyers or bidders may ask you questions about your product via the ask a question link located on the item listing page. An email ...